Pikoup Privacy Policy
Last Updated: 03/23/2026
Pikoup (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use the Pikoup mobile application, website, and related services (collectively, the “Service”).
By using Pikoup, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Government-issued ID (for driver verification only)
b. Location Information
To provide ride services, we collect:
- Precise GPS location (pickup & drop-off)
- Real-time trip tracking
- Location history related to completed rides
Location data is collected only when the app is in use or when required for ride functionality.
c. Payment Information
We collect payment-related data such as:
- Payment method type
- Transaction details
- Billing status
⚠️ Pikoup does not store card details. Payments are processed securely through third-party payment providers.
d. Device & Usage Data
- Device type
- App version
- IP address
- Log files and crash reports
2. How We Use Your Information
We use collected data to:
- Match riders with nearby drivers
- Process payments and receipts
- Provide navigation and live tracking
- Improve app performance
- Ensure user safety and prevent fraud
- Comply with legal obligations
- Communicate updates, support, and service notifications
3. Sharing of Information
We may share information:
- Between Riders and Drivers (limited to trip-related details)
- With payment processors
- With mapping and navigation services
- With law enforcement if legally required
- With service providers assisting app operations
We do not sell user data to third parties.
4. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Meet legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
Users may request account deletion.
5. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your account
- Withdraw permissions (subject to app functionality limits)
Requests can be made via customer support.
6. Location Permissions Disclosure
Pikoup requires location access to:
- Identify pickup and drop-off points
- Match riders with drivers
- Enable real-time tracking for safety
Location data is used only for service delivery and safety, in compliance with Google Play policies.
7. Security Measures
We implement industry-standard safeguards including:
- Data encryption
- Secure servers
- Access controls
- Regular security monitoring
Despite our efforts, no system is 100% secure.
8. Children’s Privacy
Pikoup does not knowingly collect data from anyone under 18 years old. Accounts identified as belonging to minors will be terminated.
9. Third-Party Services
The App may contain links or integrations with third-party services. Pikoup is not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted within the app or on our website. Continued use of the Service constitutes acceptance of updates.
11. Contact Information
If you have questions about this Privacy Policy or your data, contact us at:
Email: privacy@pikoup.com
Support: support@pikoup.com
Website: www.pikoup.com